Frequently Asked Questions

The application is encrypted to protect it from reverse engineering, some AV’s may false detect it as a possible malware. Make an exception in your AV for the application, it is 101% safe. All our software products are certified by COMODO Code Signing.

Thread Timeout means that the site didn’t finished to load in the maximum time allowed (240 seconds). That could mean that your proxies are very slow. We do not encourage you to use free/public proxies.

You can install the application in any number of computers, but it can be run in just one computer in the same time.

Make sure you have enabled the POP3 access for your email account. By default, many email providers has this option turned off.

If you didn’t setup the spam filter, many emails will go to spam folder. You have to login to your email account and disable or create rules for the spam filter.

Yes. Any email provider that allows POP3 access and option to configure the spam filter can be used. We recommend using CPanel emails with catchall email option (with just one email address you can have unlimited email addresses to use). We do not recommend using GMail, as they have a limit for the number of emails that could be downloaded in a session.